Terms of Service

Last updated: May 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the TrueMargin website, software, and services (collectively, the “Service”) operated by TrueMargin (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.

1. The Service

TrueMargin provides software that connects to e-commerce platforms (including Amazon, Shopify, eBay, Walmart, TikTok Shop) and financial data providers (Plaid) to surface true profit-per-product metrics, multi-channel P&L, expense categorization, and related analytics. The Service is provided on a subscription basis.

2. Account Registration

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding your account credentials. Do not share them.
• You are responsible for all activity under your account.

3. Subscriptions and Billing

• Subscriptions renew automatically at the price posted at the time of renewal.
• You may cancel anytime; cancellation takes effect at the end of the current billing period.
• We do not provide refunds for partial months, except as required by law.
• Pricing may change with at least 30 days’ notice for existing subscribers.
• Failed payments may result in service suspension after a reasonable grace period.

4. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to violate any law or third-party right.
• Connect accounts you are not authorized to access.
• Resell, sublicense, or redistribute the Service or data obtained through it without our written consent.
• Probe, scan, or test the vulnerability of the Service except through authorized channels.
• Send automated traffic that materially exceeds normal usage.
• Use the Service to violate Amazon’s Acceptable Use Policy or any other connected platform’s terms.

5. Your Data

• You retain ownership of all data you upload or that we collect from connected accounts on your behalf (“Your Data”).
• You grant us a limited license to process Your Data solely to operate the Service for you.
• We handle Your Data in accordance with our Privacy Policy and Data Processing Addendum.
• You are responsible for ensuring you have the right to grant us access to data from third-party platforms (e.g., your Amazon Seller Central account).

6. Third-Party Platforms

The Service connects to third-party platforms (Amazon, Shopify, Stripe, Plaid, etc.) on your behalf via OAuth or similar mechanisms. Use of those platforms is governed by their own terms. We are not responsible for the availability, accuracy, or behavior of third-party platforms. We display data those platforms make available; we do not warrant the data is complete or error-free.

7. Free Trials and Beta Features

• Free trials are offered at our discretion and may be modified or canceled.
• Beta features are provided “as is,” may change without notice, and may not always be available in production.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and trademarks, is owned by TrueMargin and protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

9. Termination

• You may terminate your subscription at any time from your account settings.
• We may suspend or terminate your access for material breach of these Terms or for non-payment, after reasonable notice where practicable.
• Upon termination, your data is retained or deleted in accordance with our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TrueMargin provides analytics and insights based on data from connected platforms. We do not provide tax, accounting, or legal advice. Profit calculations are estimates and should not be treated as audited financial statements. Always verify with a licensed professional before making material business decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEMARGIN’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA.

12. Indemnification

You agree to indemnify and hold harmless TrueMargin and its officers, directors, employees, and agents from any claim, damage, or expense (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the Service.

13. Changes

We may update these Terms from time to time. Material changes will be communicated by email and posted here with an updated date. Continued use of the Service after a change constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict of laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and you consent to that jurisdiction.

15. Contact

Questions about these Terms? Email hello@truemarginhq.com.